Terms of service

Welcome to Shopsivo. These Terms of Service govern your access to and use of our website and your purchase of products from our store.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

These Terms are intended for an Indian e-commerce store and should be used together with our Privacy Policy, Shipping Policy, and Return & Refund Policy. Indian e-commerce businesses are subject to applicable consumer-protection and e-commerce requirements, including the Consumer Protection (E-Commerce) Rules, 2020.

1. General Terms

By using our website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.
You will not use our website to engage in fraudulent, abusive, or unauthorized activities.

We reserve the right to refuse service or cancel an order where permitted by applicable law.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate.

However, minor differences may occur between product images and the actual product, including differences in color, packaging, size, or appearance.

If a product is materially different from its description or otherwise gives rise to a remedy under applicable law, your rights will be handled in accordance with applicable law and our Return & Refund Policy.

3. Pricing and Payment

All product prices are displayed in [INR / OTHER CURRENCY] unless otherwise stated.

Applicable taxes, shipping charges, and other charges will be displayed where required before you complete your purchase.

We accept the following payment methods:

[PAYMENT METHODS]

We may use third-party payment providers to process transactions. Payment information may be subject to the terms and privacy policies of those providers.

4. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been finally accepted.

We may cancel or refuse an order where permitted by applicable law, including circumstances such as:

Product unavailability
Incorrect pricing or product information
Payment problems
Suspected fraudulent or unauthorized activity
Errors in the order
Delivery restrictions

If we cancel an order after payment has been received, we will process any applicable refund in accordance with our policies and applicable law.

5. Shipping and Delivery

Orders are normally processed within [PROCESSING TIME] business days.

Estimated delivery time is [X-X BUSINESS DAYS] after dispatch.

Shipping charges, delivery estimates, tracking information, and other delivery conditions are described in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, holidays, natural events, or incorrect delivery information.

6. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Eligible return requests must generally be submitted within [X DAYS] of delivery.

If you receive a damaged, defective, or incorrect product, please contact us at [EMAIL ADDRESS] as soon as possible.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights or remedies available under applicable Indian law.

7. User Accounts

If you create an account with us, you are responsible for keeping your login information secure.

You are responsible for activity carried out through your account unless the applicable law provides otherwise.

Please notify us promptly if you believe your account has been accessed without authorization.

8. Prohibited Uses

You must not use our website to:

Violate any applicable law or regulation
Commit fraud or facilitate fraudulent activity
Attempt to gain unauthorized access to our website or systems
Introduce malicious software or harmful code
Interfere with the security or operation of our website
Copy or reproduce our website content without authorization
Use our website for unlawful or abusive purposes
Provide false or misleading information

We reserve the right to take appropriate action where prohibited activity occurs, subject to applicable law.

9. Intellectual Property

The Shopsivo name, logo, branding, website design, text, graphics, images, and other original content are owned by or licensed to [LEGAL BUSINESS NAME], unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our intellectual property without prior written permission.

10. Third-Party Services

We may use third-party providers for services such as:

Payment processing
Shipping and delivery
Website analytics
Customer communication
Marketing
Fraud prevention

Your use of third-party services may also be subject to their own terms and policies.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify the website for maintenance, security, updates, or other legitimate reasons.

12. Limitation of Liability

To the maximum extent permitted by applicable law, [LEGAL BUSINESS NAME] will not be responsible for losses arising from circumstances outside our reasonable control, including certain delivery delays, technical interruptions, third-party service failures, or unforeseen events.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website or your violation of these Terms.

This clause does not limit any rights you have under mandatory consumer-protection laws.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

15. Governing Law and Jurisdiction

These Terms are governed by the laws applicable in India.

Subject to mandatory consumer rights and remedies available under applicable law, disputes will be subject to the jurisdiction of the courts at:

[CITY, STATE, INDIA]

16. Contact Us

If you have questions about these Terms of Service, please contact us:

Shopsivo
Legal Business Name: [LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [FULL BUSINESS ADDRESS]
Support Hours: [SUPPORT HOURS]