Refund policy

At Shopsivo, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we're here to help.

1. Return Eligibility

You may request a return if:

You received a damaged or defective product.
You received the wrong product.
The product received is materially different from what was ordered or described.
The product meets the applicable return conditions stated on the product page.
The return request is made within [X DAYS] of receiving your order.

To be eligible for a return, the product should generally be unused, in its original condition, and accompanied by its original packaging, tags, accessories, and other included items, unless the product is defective or damaged.

Some products may have specific return conditions, which will be mentioned on their respective product pages.

2. How to Request a Return

To request a return, contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.

Please provide:

Order number
Name and contact details
Reason for the return
Photos or videos of the product, if applicable
Any other information we may reasonably need to process your request

Our team will review your request and provide instructions for returning the product, where applicable.

Please do not send a product back without contacting us first.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at [EMAIL ADDRESS] as soon as possible, preferably within [X DAYS] of delivery.

Please provide clear photos or videos showing:

The product
The damage or defect
The packaging, if it was damaged during delivery
The order/shipping label, where applicable

After reviewing the issue, we may offer a replacement, exchange, repair, or refund, depending on the circumstances and availability.

4. Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed within [REFUND PROCESSING TIME].

The time it takes for the refunded amount to appear in your bank account or payment method may depend on your payment provider or bank.

For Cash on Delivery (COD) orders, refunds will be made through [BANK TRANSFER/UPI/OTHER METHOD] after the required details are provided.

5. Exchanges

We may offer exchanges for eligible products, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Exchange requests must be made within [X DAYS] of delivery.

6. Return Shipping Costs

For damaged, defective, incorrect, or incorrectly fulfilled orders:
[STORE WILL COVER RETURN SHIPPING / CUSTOMER SHOULD CONTACT US FOR RETURN SHIPPING INSTRUCTIONS].

For customer-initiated returns:
Return shipping costs will be [PAID BY THE CUSTOMER / COVERED BY THE STORE], subject to the applicable return conditions.

Any applicable return shipping charges will be communicated before the return is processed.

7. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

[LIST NON-RETURNABLE PRODUCTS]
Products marked as Final Sale or Non-Returnable
Products that have been used, damaged, altered, or modified after delivery
Products missing their original packaging, accessories, or parts where these are required for return eligibility
[ADD OTHER EXCLUSIONS]

This does not affect any mandatory rights or remedies available to customers under applicable law.

8. Products Damaged After Delivery

We generally cannot accept returns for damage caused by misuse, improper handling, accidents, unauthorized modifications, or normal wear and tear.

However, if you believe the product was defective or damaged when received, please contact us so we can review the issue.

9. Refunds for Shipping Charges

[CHOOSE YOUR POLICY]

Original shipping charges are [REFUNDABLE / NON-REFUNDABLE] unless the return is due to a damaged, defective, incorrect, or incorrectly fulfilled order.
Return shipping charges are handled according to Section 6 of this policy.

10. Failed Delivery / Returned-to-Origin Orders

If an order is returned to us because of an incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts, [DESCRIBE YOUR RTO/REFUND POLICY].

Any refund, re-shipping, or applicable charges will be handled according to the circumstances and applicable terms.